Key Characteristic #1: Constructive Communication
Effective teamwork begins with constructive communication—the ability to express ideas clearly, listen actively, and engage in respectful, solution-focused dialogue. A team that communicates well can prevent misunderstandings, resolve conflicts efficiently, and collaborate more effectively. Research shows that poor communication is one of the leading causes of workplace failure, contributing to decreased productivity, low morale, and team dysfunction (Goh, Pfeffer, & Zenios, 2019).
What Is Constructive Communication?
Constructive communication is more than just exchanging information. It involves communicating in a way that strengthens relationships, fosters trust, and supports the team’s shared goals. According to Whetten and Cameron (2016), effective team communication must be clear, respectful, and solution-oriented. Instead of focusing on blame or personal frustrations, constructive communication prioritizes understanding, cooperation, and progress.
The Role of Goodwill in Communication
One of the most overlooked but essential aspects of constructive communication is goodwill—the mindset of genuinely wanting the best for the other person in a conversation. Many people approach communication with a self-focused mindset, concerned with proving their point, defending themselves, or seeking personal recognition. However, high-functioning teams shift their approach by prioritizing the well-being of their teammates and the collective success of the group.
Goodwill in communication means:
Actively listening to understand, not just to respond.
Framing feedback constructively, focusing on growth rather than criticism.
Encouraging and supporting teammates, even in moments of disagreement.
Using inclusive language that makes others feel valued and heard.
Research on team dynamics suggests that when individuals communicate with goodwill—genuinely seeking mutual success rather than personal gain—teams experience higher levels of collaboration, psychological safety, and engagement (Duhigg, 2016).
Strategies for Improving Constructive Communication
Use "We" Language Instead of "Me" Language
Instead of saying, “I don’t like how this is being done,” try:
“How can we improve this together?”This small shift signals collaboration rather than confrontation.
Practice Active Listening
Paraphrase and reflect back what the speaker is saying.
Ask clarifying questions rather than making assumptions.
Provide Solution-Focused Feedback
Instead of criticizing a mistake, suggest a way forward.
Example: “I noticed this issue in our project—how can we solve it together?”
Express Appreciation and Recognition
Acknowledge others’ contributions, even small ones.
Research shows that teams with a culture of appreciation perform better and report higher job satisfaction (Grant & Gino, 2010).
Example: Constructive Communication in an Educational Context
Consider a group of teachers collaborating on a new school-wide curriculum. In a high-functioning team, teachers communicate with goodwill—actively listening, supporting each other, and offering solutions when challenges arise. If one teacher expresses concern about how the new material will impact students, the team doesn’t dismiss their worries. Instead, they work together to find solutions, ensuring all voices are heard.
In contrast, in a dysfunctional team, communication may become defensive or dismissive. If concerns are ignored, team members may feel unheard, leading to disengagement and resentment. The difference lies in how team members communicate—with goodwill, mutual respect, and a focus on shared success.
By fostering constructive communication rooted in goodwill, teams build trust, resolve conflicts faster, and create a more positive, productive work environment.